Last updated: 31st May 2015
Your use of this website will be subject to our terms and conditions.
Thank you for choosing MyMakeUpAtHome, the best place to book a professional make-up service in your home, hotel or office.
You confirm that you are of legal age to access and use the Site and/or the Services and of legal capacity to agree to these Terms. You are not eligible to use the Site or Services if you are under the age of 18.
PRICES & PAYMENT
Prices vary according to type and duration of makeup session as described on the Site. Full payment is due upon completion of booking for any makeup session. Accepted payment methods are as described on the Site.
By making a booking you agree to provide complete, correct and true information including billing and payment information.
It is your responsibility to provide accurate information at time of booking. Failure to provide correct information may result in, without liability to you, a rejection of booking request, cancellation of booking or an inability of the booked makeup artist to provide service as requested. Such failure may also result in loss or incorrect delivery of email confirmation of your booking.
Once your booking is accepted and confirmed, you will receive a confirmation email and text message of your appointment.
By making a booking, you are responsible for:
Full payment as applicable.
Ensuring makeup artist has access to your designated premises and suitable space and facilities in which the session can be performed, including adequate lighting and heating.
Ensuring the health and safety of the makeup artist whilst at your designated premises.
CANCELLATION & REFUNDS
You may cancel a makeup session at any time by using the booking cancellation link received with your booking confirmation email and text message.
A 24-hour cancellation notice is kindly requested to help us reschedule your appointment.
Less than 24 hours notice: any cancellations made within or less than 24 hours of your booked appointment time shall incur a cancellation charge of up to 100% of the cost of treatment.
More than 24 hours notice: cancellations made more than 24 hours of your booked appointment time shall incur a bank processing fee of £1.50. This bank processing fee shall be deducted and the balance of the pre-paid amount refunded to you.
No-Shows: no-shows or no notice cancellations will be charged 100% of the cost of the makeup session booked. You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time.
Delays: makeup artists usually arrive at your designated premises 10 minutes before the booked appointment time to set up and prepare for the session. In the event the makeup artist is delayed, the makeup artist shall contact you directly. In the event of significant delay on the part of the makeup artist that is unworkable for you, a refund will be issued to you of any pre-paid amount. All decisions by MyMakeUpAtHome relating to disputes between customers and makeup artists shall be binding.
Unless otherwise specified, all paid sums are non-refundable.
Any requests to reschedule an appointment to a different time on the same day of the booked appointment time will be accommodated free of charge but subject to availability.
If you are delayed and unable to meet your booked appointment time in excess of 10 minutes, you may be unable to receive your full allotted treatment time since this shall be subject to the makeup artist’s availability.
In case of such delay, you may be charged additionally in accordance with applicable rate for any extra time as a result of your delay.
You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time and you might be charged 100% of the cost of the makeup session booked.
The conditions of contract between MyMakeUpAtHome and the freelance makeup artists contain conditions and agreements by the makeup artists not to accept or perform any bookings for customers introduced initially by MyMakeUpAtHome through any other systems or means other than those of MyMakeUpAtHome booking systems. The Terms & Conditions of also stipulate that you will not contact the makeup artists sent to you for private bookings arranged without the knowledge of MyMakeUpAtHome. We reserve the right to claim for any lost revenue as appropriate in accordance with the terms of the contract with our freelance makeup artists from the makeup artists and also in accordance with the Terms & Conditions set out here for the making of bookings by customers.
MYMAKEUPATHOME IS ONLY A VENUE
Our Site and Services act as a communications platform for enabling the connection between individuals seeking to obtain makeup sessions and/or individuals seeking to provide such makeup sessions. MyMakeUpAtHome interviews and assesses makeup artists who wish to provide makeup sessions, however, MyMakeUpAtHome does not guarantee or warrant, and makes no representations regarding, the reliability, quality or suitability of such makeup artists. When interacting with such makeup artists you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you.
You must not use the Site or the Services to do any of the following which is strictly prohibited:
Restrict or inhibit any other user from using and enjoying the Site or Services;
Infringe the privacy rights, property rights, or other civil rights of any person;
Harass, abuse, threaten or otherwise infringe or violate the rights of make-up artists, MyMakeUpAtHome (including its employees and personnel) or others;
Harvest, data-mine or otherwise collect information about others, including e-mail addresses, without their consent.
Use technology or other means to access our computer network, unauthorized content or non-public spaces;
(Attempt to) introduce viruses or any other harmful code, files or programs that interrupt or otherwise or limit Site’s or Services’ functionality;
(Attempt to) damage, disable or otherwise impair our servers or networks;
Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of the Site or Services for unlawful or unauthorized purposes. You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to the Site and Services.
MyMakeUpAtHome, the MyMakeUpAtHome logo, brand and all other trademarks, service marks, graphics and logos used in connection with the Site or the Services are our trademarks, registered or unregistered, protected by intellectual property law. No marks may be copied, imitated or used, in whole or in part, without our express prior written consent. All rights are reserved.
We facilitate booking of makeup sessions only. We are not liable or responsible for fulfilment of any booking or performance of the makeup artist.
We make no guarantee that the Site or Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of the Site or Services.
WARRANTIES AND LIMITATION OF LIABILITY
By using the Site or Service, you agree to hold MyMakeUpAtHome free from liability or responsibility for any damage that might arise out of the transaction between you and any makeup artists. MYMAKEUPATHOME SHALL NOT BE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SITE OR SERVICES OR ANY MAKEUP ARTISTS. MYMAKEUPATHOME SHALL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES.
We are not liable or responsible for any errors in or failure to provide Services due to your error or failure to provide accurate and complete information.
We do our best to keep disruptions to a minimum, however we may temporarily suspend the Site and Services from time to time. This may be due to maintenance, other administrative purposes or circumstances which are beyond our control including but not limited to Acts of God, natural disasters, power failure, failure of any telecommunications or other data transmission system. We shall not be liable in these circumstances.
To the maximum extent permitted by law, our liability shall be limited to the amount of fees paid by you for a particular service requested.
USE OF THIS SITE AND SERVICES IS ON AN “AS-IS” AND “AS AVAILABLE” BASIS. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF DATA, LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVING OR PROFITS, OR ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE OR SERVICES, OR WITH THE DELAY OR INABILITY TO USE THE SITE OR SERVICES, OR WITH THE PROVISION OF OR FAILURE TO PROVIDE THE SITE OR SERVICES.
Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in these Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of MyMakeUpAtHome, fraud or fraudulent misrepresentation by MyMakeUpAtHome, or any matter which it would be illegal or unlawful for MyMakeUpAtHome to exclude or limit, or to attempt or purport to exclude or limit, its liability.
You agree to hold harmless MyMakeUpAtHome, any parent company, affiliates or subsidiaries, and their officers, directors, employees, freelance contractors and owners / shareholders from any and all claims of any kind arising out of you accessing this site. You will indemnify and hold the owners, employees, creators and operators of this site from all liability, cost and expense, including reasonable attorney’s fees and court cost, that may arise directly or indirectly from your access and use of this site. By accessing this site, you will have released and discharged the providers, owners, creators and operators of this site from any and all liability that might arise.
MODIFICATION & TERMINATION
We may modify these Terms including fees and charges for Services or terminate use of the Site or Services at any time by giving notice of termination to you. We may also change, suspend, terminate or discontinue any aspect of the Site or Services including availability of certain features at any time for any reason.
If any provisions of these Terms are deemed or become invalid, the validity of the other provisions shall not be affected.
GOVERNING LAW & JURISDICTION
These terms and your use of this site are governed under the laws of the United Kingdom, without regard to its conflict of legal principles. Any dispute arising under these terms or out of use of this site, shall be resolved exclusively in a London, United Kingdom courts. By using this site, you hereby agree to the personal and legal jurisdiction of, and venue in, such courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, it shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This does not affect your statutory rights as a consumer to bring claims in your local jurisdiction.